Privacy Policy

Effective Date: April 10, 2026

This Privacy Policy describes how Protech Auto Glass ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at https://windshieldrepairwoodinvillewa.com ("Website"). We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with applicable laws and regulations in Kirkland, Washington, United States.

1. Information We Collect

• Personal Information:

  We may collect personally identifiable information that you voluntarily provide to us when you use our Website, request services, or contact us. This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Vehicle information (make, model, year, etc.)
  • Any other information you choose to provide
• Usage Data:

  We automatically collect certain information about your interaction with our Website. This may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of your visit
  • Referring/exit pages
  • Clickstream data
• Cookies and Tracking Technologies:

  We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Website. For more details, please refer to our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or customer service needs
• To process service appointments and communicate with you
• To personalize your experience and improve our Website
• To analyze usage and trends to enhance our services
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and enforce our policies
• For any other purpose with your consent

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our Website, conducting our business, or providing services to you, such as website hosting, analytics, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect your information or with your consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to collect and store certain information. Cookies are small data files placed on your device that help us improve your experience and analyze Website usage. You can control cookies through your browser settings and other tools. Please note that disabling cookies may affect the functionality of our Website.

7. Third-Party Services

We may use third-party services such as analytics providers (e.g., Google Analytics) to help us understand how our Website is used. These third parties may collect information about your use of our Website and other websites using cookies and similar technologies. We do not control the privacy practices of these third parties and encourage you to review their privacy policies.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information promptly. If you believe we may have collected information from a child under 13, please contact us at [email protected].

9. International Users

Our Website is intended for users located in the United States. If you access our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Website, you consent to the transfer of your information to the United States.

10. Your California Privacy Rights

While Protech Auto Glass is located in Washington, we respect the privacy rights of all users. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new effective date. Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this page periodically for the latest information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Address: Woodinville, Washington, United States

Thank you for trusting Protech Auto Glass with your information.